Ans : To Buy a book you need to create a free account by just using your Email. Once you do so you can buy any ebook which you like on our website and it will be added to your Library.
Qus : How do i read my purchased ebooks?
Ans : You need to install the free reader available for Android and widnows desktops/laptops. Log in with your email ID to get access to your library and start reading! The library will automatically show you all books purchased by you.
Qus : This is my first time, can i get a free sample to see how this works?
Ans : No need to buy an ebook. Browse and transfer a free ebook from the free ebooks category. It will be transferred to the library just like a paid ebook for your reading.
Vouchers and Gift Ebooks
Qus :
What are Vouchers?
Ans :
Users have the option of using vouchers. They are used to store monitory value in the form of store credit. They can be thus given to others as well, in the form of gifts. They are only valid within India.
Qus :
How do i use the voucher?
Ans :
Vouchers can be purchased for a mentioned fixed value. It is delivered via email with a password which a user can use to redeem the voucher.
Qus :
Where do i redeem my voucher?
Ans :
The voucher can be redeemed using the 'redeem' tab in the voucher section of the user account.
Qus :
What if the user does not want the gift ebook?
Ans :
Gifts are utilized using a 'redemption code' in the 'my accounts' section. Any gift can hence be transferred further until the 'redemption code' has been used from within 'my accounts'. Hence the user can further forward the ebook.
Vouchers and Gift Ebooks
Qus : Can i give a voucher as a gift?
Ans : Yes. You just need to fill in the Gift receivers email ID at point of purchase and the voucher will be delivered to them instead of you.
Qus : Can i use this voucher on other websites?
Ans : This voucher is only valid for purchase of ebooks on BooksRup. It cannot be used on any other website or for any other service. It is non-refundable.
Qus : Do i have to use this voucher in a single purchase only?
Ans : No. The voucher is valid for mutliple transactions as long as there is any balance left in it. It expires after 1 year from date of purchase.
Qus : What are gift ebooks?
Ans : You can purchase an ebook and have us deliver it to another user with a message along with it.
Qus : Can i return a gift ebook which i was given?
Ans : No. If you do not want the Ebook you can transfer it to others. This will be allowed as long as you do not redeem it.
Wallets and Loyalty
Qus :
What can i do with the wallet?
Ans :
The wallet can be used for store credit at one go so that you need not waste time navigating to the payment gateway after each purchase. The wallet stores all the monitory value untill you consume it.
Qus :
Can i make partial payments using wallet and Loyalty?
Ans :
Yes. You can make partial payments using loyalty, vouchers and wallet together. You will need to pay the balance at the payment gateway.
Wallets and Loyalty
Qus : Can i get a refund from the wallet?
Ans : The wallet is non-refundable. It can only be used to buy ebooks from BooksRup.
Returns and Refunds
Qus : Can i return a voucher or an ebook?
Ans : Vouchers and gifts once sent cannot be returned. However Vouchers and Ebooks which have been gifted but not redeemed can be forwarded to others.
Qus : Can i get a refund on a voucher or wallet top-up?
Ans : Vouchers and wallet top-ups are non-refundable.
Troubleshooting
Qus : I have received a voucher/Gift Ebook. How do i redeem it?
Ans : Please log in to the website and click on the 'my account' button. On the left tab click on the corresponding tab under Gifts. The right side will now show three Tabs "gifted, received and redeem". Click on Redeem to utilize your gift.
